Today you will finish watching "Thank you for Smoking"
1. What is a lobbyist?
2. What do lobbyists do?
3. In paragraph form, explain the positives and negative of lobbyists on companies and society.
Talk on personal selling.
Points to remember: Eye contact, hygiene, remember names, body language
(yours and theirs), repeat business, friendly, customer complaints
iceberg, upselling.
Next answer the following questions.
1. When is personal selling important or used? (what types of products)
2. What are 3 examples of sales positions that will need personal selling skills?
3. What is upselling?
4. Why are customer complaints dangerous if you do not deal with them?
5. Why is repeat business important?
6. Briefly describe the sales process. (textbook) pg 378
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